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 LATEST TOPICS |  FORUMS » MODEMS » RMA ... BE PREPARED...
Aopen FM56-PX 56K Voice Modem V.92 & K56FLEX INT W/ Spk Jack
Aopen FM56-PX 56K Voice Modem V.92 & K56FLEX INT W/ Spk Jack

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   SKU:  8589
   Shipping Weight:   1 lbs
   Part #: FM56-PX
Subject: RMA ... be prepared
Author Date Posted Tools
Joe_D
Rating: 10 | Rated by 10 Visitors 		Sep 24, 2008 05:48 AM Reply | Bookmark
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I bought this modem and paid for 2-day delivery. On arrival the sealed moulded plastic blister containing this modem had been previously opened, and I suspect was a returned defective unit from a previous sals.

The one I got was doa in the sense it failed to do CID. I setup RMA and sent that one via 2-day air ExpressPost to speed up getting a replacement.

I was informed this morning via email that a replacement was shipped today via CapadaPost "GROUND"...ETA is "next Friday", October.3rd.

To date I paid more than the worth of this unit in shipping costs alone...and NCIX has the balls to send a replacement by ground..??

If you pay for 2-day delivery and they send you a previously opened, and in all liklihood a previously sold and returned unit that is DOA, the very least NCIX should do is return the replacement to the customer via the same shipping channel the original was paid for.

Not good enough. My last order here.

~pissed~

Topic URL: http://forums.ncixus.com/forums/topic.php?id=1823676

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Yoinkerman
Rating: 3797 | Rated by 252 Visitors 		Sep 24, 2008 07:42 AM Reply | Bookmark
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wth do you live in iqaluit?

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Linus * NCIX
Rating: 6923 | Rated by 644 Visitors 		Sep 24, 2008 08:50 AM Reply | Bookmark
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Hi Joe,

I'm not in the office yet, but I can try to figure out what happened with this order.

You will be contacted and we'll find a way to make it right.

Regards,

Linus

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David_N
Rating: 526 | Rated by 25 Visitors 		Sep 24, 2008 08:55 AM Reply | Bookmark
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I got one of these the other day and it arrived in a condition similar to the one you described. I've yet to try it, so hopefully it works...

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NaX ©2008
Rating: 12361 | Rated by 1197 Visitors 		Sep 24, 2008 09:03 AM Reply | Bookmark
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Delete Image. Please use this feature thoughtfully.  Report this image 

Quote: (Joe_D @ Sep 24 2008, 05:48 AM)

The one I got was doa in the sense it failed to do CID.

you need to do your homework
this unit does not support caller ID

http://usa.aopen.com/
enter FM56-PX in the search

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Garrin
Rating: 1331 | Rated by 262 Visitors 		Sep 24, 2008 09:09 AM Reply | Bookmark
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Quote: (NaX ©2008 @ Sep 24 2008, 09:03 AM)

you need to do your homework
this unit does not support caller ID

LOL, +5 for doing his homework for him and shutting him up.

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NCIX Forum Admin
Rating: 13724 | Rated by 1021 Visitors 		Sep 24, 2008 09:10 AM Reply | Bookmark
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Quote: (David_N @ Sep 24 2008, 08:55 AM)

I got one of these the other day and it arrived in a condition similar to the one you described. I've yet to try it, so hopefully it works...


We'll have to find out where these come from. It's an older, slower moving part, and I suspect the supply chain isn't that healthy. Hopefully we're not getting them in that condition.

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Linus * NCIX
Rating: 6923 | Rated by 644 Visitors 		Sep 24, 2008 09:56 AM Reply | Bookmark
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Hi Joe,

Can you please email me at LINUS at NCIX.COM with your order number? I'll see if there's anything I can do for you on my end.

If the model doesn't support caller ID and that's a feature you require, there isn't a whole lot we can do in that regard...

As far as the open packaging goes, I went downstairs and check the units we have in stock. The clamshell packaging on these modems doesn't seal. It's like a hard drive. No one broke any seals on your modem and we haven't had a return on this item in quite some time, so it wasn't a returned item.

If you have any questions, you can email me directly.

Regards,

Linus

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Joe_D
Rating: 10 | Rated by 10 Visitors 		Sep 24, 2008 09:59 AM Reply | Bookmark
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Thanks for the response Linus. Unless you guys can ship another one to me today by fast delivery mode, I really don't know what can be done to 'make this right'.

When I received notification that a replacement was going to be shipped this morning, and that it "might" be going ground...I immediately wrote back and explained pretty well what I said in my earlier comment. I did not get a reply other than to later discover it was indeed shipped by ground with a nearly 2-week ETA.

Thanks,

-joe-

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Garrin
Rating: 1331 | Rated by 262 Visitors 		Sep 24, 2008 10:01 AM Reply | Bookmark
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What do you want them to "make right"? Do you want them to magically make the model have CID which it clearly does not? The one you have works fine.

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death_greater double-collared sunbirdâ„¢
Rating: 2071 | Rated by 153 Visitors 		Sep 24, 2008 10:33 AM Reply | Bookmark
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NCIX.com shall return repaired or replaced product(s) to Buyer, at its expense via regular ground service within Canada. Shipping charges by all other methods and to all other destinations shall be borne by Buyer.

Kepp in mind, that they also apparently returned a brand new and apparently perfectly working item for you, which they now have to most likely sell as open box, because even if it wasn't used before, it sure is now. So they take a 15%+ hit and you still want express shipping back to you for a $30 product.

Sorry buddy - I don't quite see you having any grounds to make any demands

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Linus * NCIX
Rating: 6923 | Rated by 644 Visitors 		Sep 24, 2008 11:57 AM Reply | Bookmark
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Hi Joe,

Please send in a priority ticket, but for now I recommend that you refuse the shipment of the new modem. It will not fix your problem because this model does not support caller ID.

If you have any specific questions for me you can reach me by email at LINUS at NCIX.COM

Linus

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Joe_D
Rating: 10 | Rated by 10 Visitors 		Sep 24, 2008 02:12 PM Reply | Bookmark
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Hello Linus ,

I just sent a couple of emails to the address you offered earlier.

Get back to me via return-email (not here) when you read them.

Thanks.

-joe-

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Joe_D
Rating: 10 | Rated by 10 Visitors 		Sep 24, 2008 02:17 PM Reply | Bookmark
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And for the rest of you cheerleaders...fully investigate specifications before you quote....read the following specs for the FM56-PX:

Features
• Model: FM56-PX
• Solution: Conexant CX06834-11, V.92
• Modem/Fax (Kbps) 56K/14.4K
• V.92: Yes
• ASVD: No
• Caller ID/TAM: Yes/Yes
• PnP: Yes • Bus: PCI 2.2



Specifications
• 56Kbps download speed from Internet
• ITU-V.92 and K56Flex Dual Standards
• Quick Connect
• Modem-on-Hold
• Upstream up to 48Kbps
• Telephone Answering Machine (TAM) Voice Mail Operations
• 16550/A Compatible Enhanced UART Sustained DTE Speed of 115,200bps

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Steven_M
Rating: 3543 | Rated by 151 Visitors 		Sep 24, 2008 02:25 PM Reply | Bookmark
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*goes to Aopen website, looks at both FM56-PX parts*
http://global.aopen.com/products_detail.aspx?Auno=2351
http://global.aopen.com/products_detail.aspx?Auno=2352
NO caller ID

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Akira-Xâ„¢
Rating: 4827 | Rated by 370 Visitors 		Sep 24, 2008 02:49 PM Reply | Bookmark
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Where did you see this CID site Joe?
Even here on NCIX site it says it doesn't support CID.

As for me, you should not be given speical treatment at all. replacement delivery is ground, so take it for what it is.

A mistake you made, if I sound rude, so be it. I'm just tired to see people not learning and just blaming others for there mistakes.

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Lesaonar
Rating: 10050 | Rated by 1832 Visitors 		Sep 24, 2008 04:32 PM Reply | Bookmark
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Quote: (Joe_D @ Sep 24 2008, 02:17 PM)

And for the rest of you cheerleaders...fully investigate specifications before you quote....read the following specs for the FM56-PX:


Considering NaX already did your research for you, in the 5th post in this thread.... Really sucks to make yourself look like a complete idiot, doesn't it? Next time do some REAL research before you start spewing there's something wrong with a product. This is a prime example of PEBKAC.

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WhoAmI
Rating: 17259 | Rated by 4894 Visitors 		Sep 24, 2008 04:35 PM Reply | Bookmark
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ID-10-T error... alert alert.

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Greg * NCIX.com
Rating: 24730 | Rated by 1857 Visitors 		Sep 24, 2008 04:40 PM Reply | Bookmark
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Quote: (Akira-Xâ„¢ @ Sep 24 2008, 02:49 PM)

Even here on NCIX site it says it doesn't support CID.


It used to. A user-uploaded description from 2006 listed it as CallerID capable. My guess is that it has changed since then.

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 NCIX Forum Messages

Please note that NCIXUS.com Forums is not a sales or product support board. For sales or specific product related questions, please send message to receive the fastest response.

Messages about Aopen FM56-PX 56K Voice Modem V.92 & K56FLEX INT W/ Spk Jack

AOPEN FM56-PX 56K VOICE MODEM V.92 & K56FLEX -- c (henry_m- Jul 13, 09, 4 Replies) Read this message
FM56-PX .. no CID displayed ???? (Joe_D- Mar 03, 09, 3 Replies) Read this message
Adjust microphone and speaker volume (Cedric_M- Sep 24, 08, 0 Replies) Read this message
RMA ... be prepared (Joe_D- Sep 24, 08, 18 Replies) Read this message
Can I use this to make phone calls using my pc? (gnarkill- Aug 28, 08, 3 Replies) Read this message
Vista 64 Driver (Tangorous- Jul 12, 08, 1 Replies) Read this message
Can I use this to block telemarketers? (DrAcX- Jun 22, 08, 8 Replies) Read this message
Shaw Digital Phone (Guardian- Apr 29, 08, 0 Replies) Read this message
Does this modem support caller ID? (The Little One- Jul 21, 07, 7 Replies) Read this message
Two cables came with pkg ... connection? (Harvey_L- May 16, 07, 4 Replies) Read this message
Best Modem On here for gaming? (ArKain101- Feb 22, 07, 19 Replies) Read this message
Aopen fm56-px auto answer (Brodie the Wonderdog- Feb 04, 06, 0 Replies) Read this message
Modem/Audigy 2 - TAD connector (Chankama- Nov 10, 05, 2 Replies) Read this message
How do I connect my voice modem to sound card? (Sanath J- Nov 10, 05, 0 Replies) Read this message
speaker (Jim_C- Jul 14, 05, 0 Replies) Read this message

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Forum messages are not reviewed and may not contain accurate information about a product. Message contents are opinions from customers based on their own experience with a product. We do not recommend you make puchasing decisions based on Forum messages.
  


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